Computer says 'no': Hiring bias in GenAI
ChatGPT-related artificial intelligence (AI) seems likely to impact the labour market by making organisational processes, such as personnel selection, more efficient. At the same time, it may also introduce and reinforce bias in these processes. A simulated CV screening task with ChatGPT shows that the chatbot discriminates based on ethnic identity when evaluating job applicants. The experiment suggests that we should be careful when using ChatGPT-like AI in selection processes. Chances are you have used ChatGPT before – whether it was to get ideas for a birthday gift, to summarise a company report or an interaction of a completely different nature. The chatbot provides an accessible, conversational model that can generate text and even image output based on user textual input, creating a chat experience that feels almost human. At face value, nothing but benefits, or do some interactions with ChatGPT require a caveat? ...